#Shoretel communicator app how to#
In this segment we explain how to set up, use, and monitor your system using ShoreTel communicator logging. Note: you can hold shift on the calendar screen to select a date range similar to when using slogwin on a server. Setting up shoreTel Communicator Logging. On the screen below you can open the log file by clicking Open Log Folder or use the Send Client Log utility to gather the log files from a given day. Place the mouse cursor in the Quick Dial field.The second would commonly be required for legacy TAPI integration as the log files are TAPI/ShoreTAPI oriented:Ĭ:\Program Files (x86)\Shoreline Communications\ShoreWare Client\Logsīelow are the steps to quickly reach the first path: Are there any 3rd party alternatives Our company uses ShoreTel so I don't really have any choice. And when it goes down, it can stay down for hours. The first is located in the path below for Application specific issues:Ĭ:\Users\\AppData\Roaming\ShoreWare Client\Logs The ShoreTel Communicator is not a bad app, but it sometimes (often) just dies over a VPN connection. Step 1 Select Softphone from the Extension Assignment.
#Shoretel communicator app download#
There are two locations that TAC will typically require. Download ShoreTel Mobility Client for iOS to the Mobility Client extends the enterprise desk phone features and UC capabilities to the iOS device, integrating into the PBX, enabling VoIP. Now youll need to go to the users ShoreTel Communicator and set up the SoftPhone. Client logs from ShoreTel Communicator are often required from ShoreTel TAC to investigate support issues.